Privacy Policy

Prime Home Health ("we," "us," or "our") is committed to protecting the privacy of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Manitoba's Personal Health Information Act (PHIA).

1. Information We Collect

We may collect the following types of personal information when you use our website, contact us, or receive our services:

• Contact Information: Name, phone number, email address, and mailing address.
• Care-Related Information: Details about the individual needing care, services required, urgency of care, and preferred contact method.
• Personal Health Information: Health conditions, medical history, care plans, and related information necessary to provide home health care services.
• Employment Information: Resumes, qualifications, and references submitted through our careers page.
• Technical Information: IP address, browser type, and usage data collected automatically when you visit our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and care requests.
• To assess your care needs and develop a personalized care plan.
• To provide, coordinate, and manage home health care services.
• To communicate with you regarding your care or our services.
• To process employment applications.
• To comply with legal and regulatory obligations.
• To improve our website and services.

3. Consent

We collect and use your personal information only with your knowledge and consent. By submitting a contact form, requesting services, or otherwise providing us with your personal information, you consent to its collection, use, and disclosure as described in this policy.

For personal health information, we will obtain your express consent before collecting, using, or disclosing such information, except where permitted or required by law under PHIA.

You may withdraw your consent at any time by contacting us. Withdrawal of consent may affect our ability to provide certain services.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Care Team Members: Nurses, caregivers, and allied health professionals involved in your care.
• Health Care Providers: Other health care providers as necessary for your care coordination, with your consent.
• Service Providers: Third-party providers who assist us with website hosting, data storage, or business operations, bound by confidentiality agreements.
• Legal Authorities: When required by law, court order, or to protect the rights and safety of our clients and staff.

5. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. These measures include secure data storage, access controls, and staff training on privacy obligations.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Personal health information is retained in accordance with PHIA's requirements for health records in Manitoba.

7. Your Rights

Under PIPEDA and PHIA, you have the right to:

• Access your personal information held by us.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for the collection, use, or disclosure of your information.
• File a complaint with the Office of the Privacy Commissioner of Canada or the Manitoba Ombudsman if you believe your privacy rights have been violated.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to withdraw consent, please contact us: